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Case Studies

Anthony Quirk – Case Study

Wednesday, September 16th, 2015

Our business model is not necessarily a traditional one. Working in the heart of vineyard country near Bordeaux, France, our core expertise is a hybrid of commercial vineyards and chateaux. The market here is liquid and vineyards, and like many commercial properties, take a while to sell. What this means is that our business model is focused on out-sourcing and minimizing data loss risk. Every aspect of what we do has been carefully thought through and considered as part of our strategic positioning. We lean very heavily on technology and so relying on its efficiency and reliability are core to our success.

Finding Dezrez was an essential part of our strategic planning. Our data could be stored off site and managed by people that understand technology while we focus on what we do best - drinking wine - I mean selling vineyards!

The team at Dezrez have embraced the peculiarities of our business, not least the language complications, and at a reasonable cost they have enabled us to now have bi-lingual brochures to complement our bi-lingual web site. We are also encouraged that they are always looking to improve the capabilities of the database and listen to their client’s feedback. We are very pleased with our Dezrez experience and have no plans to go elsewhere; besides, we would miss the Welsh accents!

On the ground level, Dezrez has enabled our valuers and negotiators to work smarter, not necessarily harder. For instance, we can easily upload photos and floor plans as well as write our own description and then produce superb brochures. The online versions are amazing. The letter editor feature allows us to provide unique one off letters to specific clients, as well as send standard letters with just a couple of clicks of a button. And, the integrated text functionally works well for those applicants who do not check their email throughout the day but respond to the immediacy of texts, which saves us time and money.

As well as no longer needing secretaries to manage our schedule as Dezrez does this for us, our managers are able to monitor all progress as they can view any daily activity at any of the branches at any point. I would strongly recommend Dezrez as money well spent. They have a great back end support team who listen to customer feedback and translate this into improved functionality and a future proofed product.

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