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Why training helps

Thursday, November 5th, 2015

50In the last two blogs I’ve written about how training impacts our customers. This time it’s a short article detailing some of the techniques that our trainers use during a session to identify the needs of the trainees and assess if our training is having the desired effect!

As you may already know, all the trainers have experience of working in estate agency, and also hold formal training qualifications. We believe it is essential to have that mix of real life experience and well-versed training techniques to make our training as enjoyable and effective as possible.

In a typical training day we will speak to all the participants to understand not only their job roles but their understanding of IT and software systems. We believe that our products are as user friendly as possible, but we are well aware that not all of our users are “techies” and adopting new software can be a daunting thought. As well as top notch training we also have account manager and support teams to help following on from a training day.

During the course of the training we will always aim for active participation; so no hiding at the back of the office! This helps to familiarize our users with the software in a test environment

And at the end of a training session, we give our users the option to provide us with feedback on the training. Not that we are bragging but have a read of some feedback from training sessions carried out this month…

“Very informative – my first day using the system was two days prior, and now having had this training I am feeling a lot more confident and knowledgeable.”

Holly Ferguson – Sure move St. Helens

“Hi Simeon, hope you are well…..

Your training has worked a complete treat ….I now feel so on top of things”

Lisa Walton – States of Jersey Development Company

If you would like to book training call or email us

0845 465 22 22
training@dezrez.com

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